Shipping policy

Thank you for shopping at Nova Solves! We look forward to delivering your items to you as quickly and securely as possible. Because we work directly with top global manufacturers to offer you the best curation and competitive pricing, our logistics and shipping timelines are outlined below.
---
1. Shipping Zones & Destinations
We ship worldwide! No matter where you are located, we work hard to ensure your order reaches you safely. Please note that transit times may vary depending on your specific country and local customs processing.
2. Processing Times
Order Verification & Packing: Once your order is placed and payment is verified, it undergoes processing.
Timeline: Orders are typically processed and shipped out within 2 to 5 business days (excluding weekends and major holidays).
Tracking Number: As soon as your order leaves the warehouse, you will automatically receive an email with your tracking number and a link to trace your delivery.
3. Shipping Rates & Timelines
To keep things simple, we offer calculated or flat-rate shipping options at checkout. Because our items are dispatched directly from global distribution hubs, shipping times are split into two periods:
Standard Shipping: Estimated delivery time is 7 to 20 business days after processing.
Peak Seasons & Remote Areas: During high-volume holiday seasons (like November–December) or for highly remote destinations, shipping may occasionally take up to 30 business days.
Please note: If you order multiple different items, they may be shipped in separate packages to ensure faster delivery, meaning you might receive them at slightly different times.
4. Tracking Your Order
You can track your package 24/7. Please allow 3 to 7 business days after receiving your tracking number for the shipping carrier's system to update with the initial location data. If your tracking number does not show any updates after a week, please reach out to us at nuebeauty.forever@gmail.com.
5. Customs, Duties, and Taxes
Nova Solves is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, VAT, etc.).
6. Damaged or Lost Packages
If your order arrives damaged, or if it has been significantly delayed past our estimated windows, please refer to our Return & Refund Policy or contact our customer support team directly at nuebeauty.forever@gmail.com. We will gladly arrange a replacement or refund for items lost or damaged in transit.